Temporary DNS outage
Resolved
Jun 14 at 04:08pm UTC
Today at approximately 15:14:10 UTC for EU and 15:15:16 UTC for US our services experienced degradation that lasted for under 60 seconds. The root cause was an incorrect DNS change, meaning that for under a minute the DNS record for our API was not present. Any customer making an uncached DNS lookup within that timeframe therefore received no response, leading to errors relating to DNS lookup that would continue for up to 15 minutes after the initial issue had been resolved. We apologize for the inconvenience.
Affected services
Dashboard (US)
Enrichment API Realtime (US)
Enrichment API Realtime (EU)
Dashboard (EU)
Enrichment API Batch (US)
Enrichment API Batch (EU)
Updated
Jun 14 at 03:32pm UTC
Dashboard (US) recovered.
Affected services
Dashboard (US)
Updated
Jun 14 at 03:30pm UTC
Enrichment API Realtime (EU) recovered.
Affected services
Enrichment API Realtime (EU)
Updated
Jun 14 at 03:30pm UTC
Enrichment API Batch (EU) recovered.
Affected services
Enrichment API Batch (EU)
Updated
Jun 14 at 03:19pm UTC
Dashboard (US) went down.
Affected services
Dashboard (US)
Updated
Jun 14 at 03:16pm UTC
Enrichment API Batch (EU) went down.
Affected services
Enrichment API Batch (EU)
Created
Jun 14 at 03:16pm UTC
Enrichment API Realtime (EU) went down.
Affected services
Enrichment API Realtime (EU)