Previous incidents

August 2024
Aug 27, 2024
1 incident

Dashboard (US) is down

Downtime

Resolved Aug 27, 2024 at 3:07pm UTC

Dashboard (US) recovered.

1 previous update
Aug 26, 2024
1 incident

Enrichment API Realtime (US) is experiencing service degradation

Degraded

Resolved Aug 26, 2024 at 3:55am UTC

Enrichment API Realtime (US) is back to normal

1 previous update
Aug 22, 2024
1 incident

Enrichment API Batch (US) is experiencing service degradation

Degraded

Resolved Aug 22, 2024 at 6:54pm UTC

Enrichment API Batch (US) is back to normal

1 previous update
July 2024
Jul 25, 2024
1 incident

Enrichment API Batch (EU) is down

Downtime

Resolved Jul 25, 2024 at 6:07pm UTC

Enrichment API Batch (EU) recovered.

3 previous updates
Jul 22, 2024
1 incident

Enrichment API Batch (EU) is down

Downtime

Resolved Jul 22, 2024 at 4:37pm UTC

Enrichment API Batch (EU) recovered.

1 previous update
June 2024
Jun 14, 2024
1 incident

Temporary DNS outage

Downtime

Resolved Jun 14, 2024 at 4:08pm UTC

Today at approximately 15:14:10 UTC for EU and 15:15:16 UTC for US our services experienced degradation that lasted for under 60 seconds. The root cause was an incorrect DNS change, meaning that for under a minute the DNS record for our API was not present. Any customer making an uncached DNS lookup within that timeframe therefore received no response, leading to errors relating to DNS lookup that would continue for up to 15 minutes after the initial issue had been resolved. We apologize for ...

6 previous updates